takkan (“takkan”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you use our website, how we use it, and the choices you have. Our website address is takkanofficial.com.
Information We Collect
- Order and delivery information: your name, email address, phone number, delivery address, and the items you order.
- Account information: your name, email address, and a password if you create an account, plus your date of birth if you choose to provide it (optional). If you sign in with Google, we receive your name and verified email address from Google; we do not receive your Google password.
- Payment information: payments are processed by our third-party payment providers. We do not see or store your full card details; we receive only the payment status and reference for your order.
- Messages you send us: the details you enter in our Contact Us form, including an optional image you choose to attach.
- Technical information: basic information such as your browser, device, and IP address, which is used to keep the website secure and working.
How We Use Your Information
- To process and deliver your orders, and to send order confirmations and shipping updates.
- To manage your account and let you sign in.
- If you choose to share your date of birth: to send you birthday greetings and promotions, and for demographic analysis, which helps us understand who our customers are.
- To respond to your messages and provide customer support.
- To calculate shipping rates and arrange delivery.
- To prevent fraud, keep the website secure, and meet our legal obligations.
Who We Share Information With
We do not sell your personal information. We share it only as needed to run our business:
- Couriers and shipping services (for example Lion Parcel, TIKI, JNE, Rayspeed, and DHL Express) receive your name, address, and phone number to deliver your order.
- Payment providers process your payment securely.
- Google, if you choose to sign in with Google.
- Service providers that host our website and send our emails, who may only use your information to provide their service to us.
- Authorities, where we are required to do so by law.
Cookies & Local Storage
We use cookies and similar technologies that are necessary for the website to work, for example to keep items in your cart, remember your selected country and currency, and keep you signed in. Your wishlist is stored in your own browser. You can block cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly.
How Long We Keep Your Information
We keep order information for as long as needed for accounting, tax, and legal purposes. Account information is kept until you delete your account (you can do this yourself from Profile in your Account page) or ask us to delete it. When an account is deleted, your orders are kept for accounting and legal purposes, but they are no longer linked to an account. Messages sent through the Contact Us form are kept for as long as needed to handle your enquiry.
International Transfers
We are based in Indonesia. If you order from another country, your information is transferred to us and to the couriers and service providers described above, which may be located in other countries.
Your Rights
Subject to applicable law, including Indonesian data protection law, you can ask us to access, correct, or delete the personal information we hold about you, or object to certain uses of it. You can update your account details yourself from your Account page. To make a request, contact us at contact@takkanofficial.com. We may need to keep certain information where the law requires it.
Security
We take reasonable steps to protect your information, including secure connections and restricted access. No online service can be completely secure, so we cannot guarantee absolute security.
Children
Our website is not directed to children, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this policy from time to time. The latest version is always published on this page.
Contact Us
If you have any questions about this policy or your personal information, please contact us at contact@takkanofficial.com.