Account & Orders
Do I need a takkan account to place an order?
No. You can place an order as a guest. If you create an account after placing a guest order, your previous order history cannot be transferred to your account.
Can I modify or cancel my order?
Once an order has been placed, we are unable to modify or cancel it. Please review your order details carefully before completing your purchase.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. You can also use our Track Order page to check your order status.
Can I order an out-of-stock item?
Yes. If a product is available for pre-order, you will see the pre-order option on the product page. You can purchase pre-order and in-stock items in the same order. Your order will be shipped once the pre-order item is ready.
My order is a gift. Can I include a paper bag and a personalized card with my order?
Yes. You can select a paper bag and add a personalized message to be handwritten on a gift card directly from the product page.
Payment
Which payment methods do you accept?
We accept QRIS, PayPal, Visa, and Mastercard at checkout.
My payment didn’t go through. What should I do?
Please check that your payment details are correct and try again. If the issue continues, please contact your bank or payment provider. You can also contact us at contact@takkanofficial.com for assistance.
Shipping
Which countries does takkan deliver to?
We ship internationally to selected countries across the following regions:
- Southeast Asia
- Japan
- South Korea
- Australia & New Zealand
- Europe & United Kingdom
- USA
- UAE
- Rest of the World
Shipping availability and delivery times vary depending on your destination and shipping method. An estimated delivery time will be shown at checkout.
Will I have to pay customs duties or import taxes?
Yes. Prices shown on our website do not include customs duties, import taxes, or other fees that may apply to your destination. Any applicable duties, taxes, or import fees are the responsibility of the customer and may vary depending on local regulations.
Is express delivery available?
Unfortunately, we currently do not offer express delivery.
Is instant or same-day delivery available in Jakarta?
Yes. Instant and same-day delivery may be available for selected Jakarta orders. Please contact us via Instagram Direct Message at least 7 days in advance to check availability and arrange your delivery.
Returns & Exchanges
What is your return and exchange policy?
We currently do not accept returns or exchanges. Please review the product details and sizing information carefully before placing your order.
What should I do if I receive the wrong or a defective product?
Please contact us at contact@takkanofficial.com with your order number, name, and photos of the product and the issue. Our team will review the details and assist you accordingly.
Products
How do I know which size to choose?
Please refer to our Size Guide on each product page for measurements and sizing information.
Where are takkan products made?
takkan products are mindfully designed and made in Indonesia. We are proud to create our products locally, from concept to production.
How should I care for my takkan products?
Keep them away from prolonged exposure to water and moisture. Clean gently with a soft cloth and avoid harsh cleaning products. Allow them to air dry naturally and keep them in a cool, dry place when not in use.
Partnerships
How can I become a takkan stockist or wholesale partner?
For stockist and wholesale inquiries, please contact us at contact@takkanofficial.com with your business details.
Does takkan accept collaboration proposals?
We are open to selected collaborations, creative projects, and brand partnerships, both locally and internationally. Please send your proposal to contact@takkanofficial.com.